In spite of the fact that the hosting service offered by the different companies is almost the same, each provider has got a customized platform with its own modifications and different ways to accomplish given operations. That is the reason why, an information-packed knowledge base will be pretty useful both for persons with little to no experience and for technically practiced individuals who will at some point learn how certain procedures are done, but will waste time in the meantime. The objective of such a knowledge base is to help make the hosting service fast and easy to use, saving users plenty of time and efforts. The result is happier customers, since they can quickly find the information they are looking for, and significantly less work for the client support staff, because usually the vast majority of the questions and issues that clients have are already included in the knowledge base. In case the articles themselves are properly written and encompass more topics, you’ll be able to discover more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
If you’ve ordered your very first shared website hosting package through our company or have moved your website over to us, you’ll get accustomed to our services and our in-house created Hepsia Control Panel before you know it as we have prepared a thorough knowledge base where you can find all the info that you’ll ever need – both general info with regards to the hosting service as a whole and more specific info about the different functions that you can make use of and the difficulties that you may face. The articles themselves are available in 2 locations. The complete article archive is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can become aware of how to accomplish pretty much everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles feature elaborate guides, so you’ll never get puzzled on account of an unclear text. Surely, in case you chance upon a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our customer care team 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated packages feature comprehensive online technical documentation where you will see info about all the features that our in-house built Hepsia hosting Control Panel comes with, along with solutions to various questions and problems that you might come across. All user manuals feature detailed explanations, which implies that you will not need to worry about omitting something if you are intending to export a MySQL database, for example. The troubleshooting articles include different potential causes of given problems and the solution for each one of them, so in case you are not able to send email messages even though you have the right SMTP server settings, for example, you can quickly find out what the reason for this may be and repair the problem with several clicks in your email client. As the Hepsia Control Panel offers quite a lot of features, you will be able to find related articles in every section. In case you want to examine all help articles, click on the Help link, which is located in the upper right corner of the page.