The access to the customer and tech support that a shared website hosting company offers can tell you a lot for the services which they supply too. When you're allowed to use just email messages and tickets, you have almost certainly found some reseller not the website hosting supplier. If this is the case, you'll probably have to wait for a couple of days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the real web hosting company for extra assistance. When the provider offers you various ways of communication with quick response time available at any time, they are most likely the top provider, not only a reseller. Therefore you'll reap the benefits of prompt assistance and high quality support because they'll have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it's generally better to contact your website hosting company right away through your favourite method of communication.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 billing, customer and tech support for all of our Linux shared website hosting packages. Even if you are not our client yet and you have some questions, we can help you in a timely manner and supply you with the needed information, in order to give you a choice to make the best decision when you get a new web hosting account. We are available anytime, including weekends and holidays, and we provide numerous ways of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we now have a couple of phone numbers globally, so that you will be able to call the one that is closer to you. The max response time for your emails and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and general queries. Our agents can help you select the best plan or supply you with details about our servers, so as to verify if the system requirements for your sites are met. If you're an active customer, you will also be able to contact us via electronic mail or via our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that whenever you use these 2 ways of communication, you'll receive a reply within less than an hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other suppliers, even large ones, you'll be able to compare the reply time considering that it often takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS
Every single virtual private server package that we offer features 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different means of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it will be much easier to track what is going on. The maximum warranted reply time for all the email messages and tickets is 60 minutes, but it rarely takes that long to get help. When you acquire the Managed Services upgrade that we supply, our administrators can also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum reply time guarantee, you will enjoy quick support when you acquire a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result any time you open a support ticket through your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the best option in case the matter in question requires longer time to be resolved or when it has to be sent to our administrators, as it's far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.