A ticketing system is the most widespread communication medium that hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to deal with a problem that takes a certain amount of time to examine or that has to be forwarded to an admin. Thus, all responses supplied by either side will be kept in the very same location in the event that somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you will have to sign in and out of at least two accounts to do a particular operation or to reach the company’s customer care staff. If you would like to manage a number of domain names and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. It may also take a considerable period of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages come with an integrated ticketing system, which is included in our custom Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in the same place – payments, website files, emails, tickets, etc., avoiding the necessity to go through different admin interfaces. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just a few clicks without the need to leave your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of educational articles, which will give you more information and which may help you resolve any given problem even before you actually post a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more convenient to manage everything from one place, so we have implemented a support ticket system into the custom-created Hepsia hosting Control Panel, which is offered with each semi-dedicated server plan. This will enable you to handle the communication with our customer care staff along with your disk space, which suggests that you will not have to remember additional login credentials for some other admin console. You will be able to submit a new ticket or to track the status of an old one with less than several clicks while you’re browsing the content within your account. Besides, you can look through older tickets using a smart search function or check relevant FAQ articles, which contain solutions to commonly encountered obstacles. The built-in ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.