A ticketing system is the most widespread communication medium that hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to deal with a problem that takes a certain amount of time to examine or that has to be forwarded to an admin. Thus, all responses supplied by either side will be kept in the very same location in the event that somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you will have to sign in and out of at least two accounts to do a particular operation or to reach the company’s customer care staff. If you would like to manage a number of domain names and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. It may also take a considerable period of time for the hosting provider to respond to your ticket requests.