When your web hosting provider provides live chat support, you can talk to an agent in real-time and find out helpful information or get an issue resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with world wide web access, which means that you will not pay any rates when you are in a different country or state. In addition, it is a lot easier to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other party on the phone. The live chat is also a faster option to contact the website hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in the event that some problem requires a bit more time to be dealt with, you'll be able to do something else while you wait for support on the live chat, which means that you will not lose time - something that's impossible when you're on the telephone.
Live Chat Support in Shared Website Hosting
In addition to the telephone and ticket support, we offer live chat support as well. You're able to get in touch with us every single day, which includes holidays and weekends, and we will give you more details about the Linux shared website hosting packages that we offer in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly tech matters you will need to open a ticket to our tech support team, because such matters will need more time to be taken care of, you may still contact us through our live chat for some tech info. For example, we are able to help you set up an e-mail address in your email client or troubleshoot various problems, saving you plenty of time. Even when our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all our Linux semi-dedicated packages, you are able to get the the right answers for any questions you may have or get numerous problems taken care of without delay. The service is online each and every day, which means that you will be able to talk to a representative even on weekends and holidays. In the event that you are unsure which package is better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you may join our live chat before you purchase anything. If you are a current customer, you're able to get more information about billing issues, account settings as well as a variety of common tech issues you may have, for example when you are unable to set up an e-mail account in a client on your PC. Our live chat can save you plenty of time no matter where you are or when you contact us.