When your web hosting provider provides live chat support, you can talk to an agent in real-time and find out helpful information or get an issue resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with world wide web access, which means that you will not pay any rates when you are in a different country or state. In addition, it is a lot easier to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other party on the phone. The live chat is also a faster option to contact the website hosting supplier's support crew as compared to using a ticketing system. Last, but not least, in the event that some problem requires a bit more time to be dealt with, you'll be able to do something else while you wait for support on the live chat, which means that you will not lose time - something that's impossible when you're on the telephone.