Should you ever face a problem with your site and be incapable of handling it yourself, ask the respective hosting company’s client support staff to assist you to bring the site back online. A speedy solution would be the best scenario, but many hosting companies respond within 24 hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be resolved without much effort, your site may not function correctly or it may not be accessible at all for a long period, so you may lose potential customers as it is very unlikely that anyone would be eager to revisit a website that is inoperative. For this reason, you have to make sure not only that you can get in touch with your hosting company, but also that they can respond and help you in a well-timed fashion. If a web app update doesn’t go as planned or you erase something by mistake, for instance, the website must be restored speedily in order to avoid protracted unreachability.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reaction time for any customer support ticket that you open or any email that you write is just 60 minutes, even in case you contact us on weekends and public holidays. Whatever the nature of your inquiry or issue may be, we will help you out immediately and will provide you with the needed information to sort out any problem with your sites. The real reply time normally doesn’t exceed 15 to 20 minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem solved or what’s even worse – waiting all day only to obtain a response that more information is required while nothing’s resolved. We will offer you assistance in a timely manner purely because we are aware of just how invaluable time can be in the dynamic electronic world. The one-hour response time guarantee is valid for any billing or technical enquiry that you might have concerning our Linux shared website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a ticket through your hosting Control Panel or send an email associated with your semi-dedicated server, you will obtain an answer within maximum 1 hour. You can touch base with us whenever you like with regard to technical, general or billing issues and considering the fact that we’re working 24 hours a day, 7 days a week, 365 days a year, you will invariably obtain help in a well-timed manner. Depending on the specific issue or question, we’ll supply you with more details, resolve the problem if it’s been caused by something that is within our reach or instruct you on what steps to take in case you have to fine-tune a certain setting for a web-based app that we can’t access. You can forget about waiting around for a whole day for each single answer. As it is, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.