In case you have ever had a shared website hosting account before or you've dealt with any kind of online service, you're probably well aware from your own experience that for a lot of things it's better to talk to a live person over the phone instead of exchange tickets or e-mail messages. If you'd like to learn more about a service before you decide to purchase it or when something small has to be made, for instance, it is much easier and faster to get it done real-time. When you have the option to seek the advice of representatives over the phone, it is also very likely that you're working with an actual hosting supplier, not just a reseller. The level of support that you'll get over the phone may differ between different providers - from standard matters to dedicated tech support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are managed through email and tickets.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs per day, you're able to contact us and talk to one of our customer support agents to find out more about any of the Linux shared website hosting packages that we offer and make sure that our servers match the system requirements for your websites before buying anything. For your benefit, we now have telephone numbers on 3 continents so you can call the one closer to you - in the U.S.A., the UK or Australia. If you're already a customer, you can give us a call about general and billing issues, and even about some technical ones. In case the problem is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, that will enable both you and our technical support team to keep track of the info supplied by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server plans that we offer. Whether you need to know more about our packages, you have some billing issue or some general issue, you can give us a call. Though some more complicated matters may need a ticket in order to give some time to our technical support team to analyze, we are able to help you with a range of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we have an international number where you can get in touch with us.