Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for each trouble ticket or email that you send to the technical support staff. We’ll speedily reply to all the common inquiries and forward the matter to our admins if any further assistance is needed. If you make use of the Administration Services package, we will complete any of the included server management services at a time that has been discussed with you in advance.
A First–Class Tech Support Service
Our help desk support staff will be online for you 24/7/365 if you require assistance while working with our Control Panel or with any of the applications that we preinstall for you on the dedicated hosting server. Furthermore if you need assistance tackling the day–to–day administration tasks on your server, you can check out our Administration Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
We have equipped our Control Panel with a detailed knowledgebase, which offers extensive explanations of all its features and functionalities. Moreover, we have made detailed video tutorials that will further show you how to carry out a certain action or resolve a frequently experienced problem. All the help articles and the tutorial video clips are readily reachable from every section of the Control Panel through the Videos and Help buttons in the top right corner.