Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Response Guarantee

  • Our customer help and support crew is available round–the–clock to take care of every one of your service needs. Every single ticket you post to us will be resolved within no more than sixty minutes. If your problem calls for assistance from one of our administrators, we are going to address the ticket to the technician on duty and will notify you that the case is being taken care of.

  • Top quality support service
  • Professional Client Support Service

  • We give you 24/7/365 customer help through a lightning fast ticketing platform built into your Control Panel. You can contact us anytime about any of the packages that come installed in advance on your virtual server, this includes the selected Linux distribution, the server management panel and our in–house produced Control Panel.

  • Intuitive help center
  • An Informative Help Zone

  • Each part of the Control Panel that is provided without charge with your VPS gives an internal knowledge base. You’ll see a group of in–depth how–to tutorials and a number of step by step video classes that demonstrate all the general site maintenance tasks. You can start using them by simply clicking the Help or Video keys in the top right part of each Control Panel section.